PupWorld

PupWorld 10 Year Congenital Warranty

10 Year Congenital Warranty

Health Checked

Vet-checked before going home

Healthy Start

Guaranteed healthy at pickup

Peace of Mind

Protection against serious issues

Ongoing Support

Support after bringing home

10-Year Congenital Warranty — How It Works

This warranty must be purchased at checkout to apply.
If it is not purchased along with your puppy, it does not apply and cannot be added later.

At Pupworld, we take pride in raising healthy puppies and standing behind them long after they go home. Our 10-Year Congenital Warranty is designed to give you peace of mind by protecting against serious, life-threatening congenital conditions—while also setting clear, fair expectations for everyone involved.


What’s Required to Keep Your Warranty Active

To ensure we can fully support you and your puppy, a few simple steps are required:

Your Puppy’s First Vet Visit (Very Important)

Your puppy must be examined by a licensed veterinarian no later than one (1) week after pickup.

This exam is required to receive reimbursement for necessary veterinary care should anything outside of both your control and ours occur during the first 14 days after pickup. It also establishes a healthy baseline for your puppy moving forward.

Ongoing Veterinary Care

Your puppy must continue receiving regular veterinary care throughout their life, including:

  • Age-appropriate vaccinations
  • Preventative treatments
  • Prompt care for illness or injury

Please keep copies of veterinary records, as they may be needed if a warranty claim is ever submitted.

Pet Insurance

Pet insurance must be activated within the first 30 days after pickup. While insurance and this warranty work separately, insurance helps cover unexpected medical expenses and strengthens your overall protection.


What This warranty Covers

What the Warranty Covers

This warranty protects against life-threatening congenital (genetic or hereditary) conditions—meaning conditions present at birth that significantly impact your dog’s health or shorten their lifespan.

Years 1–3

If your puppy is diagnosed with a qualifying life-threatening congenital condition within the first three years, we will provide a replacement puppy of equal or lesser value, at no cost.

In some cases, we may require:

  • The puppy to be returned to Pupworld, or
  • Documentation of humane euthanasia performed by a licensed veterinarian

Years 4–10

If a qualifying life-threatening congenital condition is diagnosed between your dog’s 4th and 10th birthday, we will offer one of the following:

  • A credit equal to 50% of the original purchase price (excluding shipping) toward another puppy, or
  • Reimbursement of veterinary expenses, up to 25% of the original purchase price

In the Rare Event of Sudden Loss

If your puppy passes away unexpectedly at any point during the coverage period, a necropsy performed by a licensed veterinarian or veterinary pathologist is required. This report must confirm whether a congenital condition was the cause. While we know this is difficult, it’s necessary to fairly evaluate a claim.


Coverage Limits & How to File a Claim

What This Warranty Does Not Cover

To keep expectations clear, this warranty does not cover:

  • Non-life-threatening conditions (such as mild heart murmurs, patellar luxation, cherry eye, mild hip dysplasia, etc.)
  • Illnesses or injuries caused by accidents, neglect, poor nutrition, or environmental factors
  • Conditions that arise after the warranty period ends
  • Routine or ongoing veterinary expenses not specifically outlined above
  • Shipping, transportation, or delivery costs

How to Make a Claim

If a qualifying condition is diagnosed:

  • Notify Pupworld within 5 business days of diagnosis
  • Provide veterinary records and diagnostic results
  • Show proof that all warranty requirements were followed

We may request an independent veterinary evaluation before approving a claim to ensure fairness for everyone. To file a claim, contact Pupworld at (260) 600-2275 or use the button below to visit our claims page and submit your claim by email.


A Final Note

This warranty applies only to the original purchaser and is not transferable. It is governed by the laws of the state in which Pupworld operates.

Our goal is simple:
to support you, protect your puppy, and stand behind what we responsibly can—without making promises beyond anyone’s control.

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