PupWorld

Health Guarantee

Health guarantee

Bringing a puppy into your home is a joyful and rewarding decision, and it also comes with a meaningful commitment. As the Buyer, you’re responsible for your puppy’s ongoing care, including routine veterinary visits to ensure they stay up-to-date on all essential vaccinations and preventive treatments.

At Pupworld, we go above and beyond to make sure your puppy is healthy at the time they leave for their new home. To give you added peace of mind, we offer a Comprehensive Health Guarantee that provides support in case any health concerns arise after your puppy arrives.

While we wish this guarantee could protect against every possible illness or unexpected event, life sometimes has other plans. That’s why our Health Guarantee is carefully designed to cover the most critical issues, without overpromising on things outside of anyone’s control.


?? Coverage Details

  • Year 1 of your puppy’s Health Guarantee is provided directly by your Breeder.
  • Years 2 & 3 are covered exclusively by Pupworld, excluding any pre-existing conditions, diagnoses, or related claims.

To the best of the Breeder’s knowledge, your puppy is healthy and in sound condition at the time of sale and prior to leaving the Breeder’s care. All puppies are current on vaccinations at the time of scheduled delivery.

?? Please note: If you choose to use your own ground transportation service, the First 14 Days of the Health Guarantee will be voided. Puppies are especially vulnerable during travel, and we require them to be transported with the highest standards of care to protect their health.

What is NOT covered by our Prescription Reimbursement

While Pupworld is proud to support your puppy’s health with our Prescription Reimbursement Program, certain costs and conditions are not eligible for reimbursement.

? General Exclusions

The following are not covered under the Prescription Reimbursement Program:

  • Pet Insurance deductibles or uncovered percentage portions
  • Routine puppy care, including:
    • Vaccinations
    • Flea/tick/heartworm prevention
    • Special diets, supplements, or vitamins
    • Grooming, nail trims, ear cleaning, dental cleanings, and baths (including medicated)
  • Elective or cosmetic procedures:
    • Tail docking
    • Ear cropping
    • Dew claw removal
    • Microchipping
  • Behavioral treatments, training, therapy, or medications for:
    • Chewing
    • Digging
    • Potty training
    • Anxiety or behavioral modification

? Veterinary Fees Not Covered

We do not reimburse for general professional veterinary fees unless legally required, including but not limited to:

  • Office visit or exam fees
  • Recheck or follow-up appointments
  • Emergency visits
  • Consultations with specialists
  • Progress or treatment monitoring exams

? Illnesses or Injuries Not Covered

The following are excluded due to preventability, breed predisposition, or timing of diagnosis:

  • Injuries caused by accidents, neglect, or foreign objects (e.g., cruciate ligament tears, chipped teeth, car accidents)
  • Stress-related illnesses such as pneumonia, diarrhea, or hypoglycemia (common after travel)
  • Parvovirus diagnosed after 72 hours of arrival (RealPCR™ test required; SNAP tests are not accepted)
  • Coccidia diagnosed via SNAP test (RealPCR™ required)
  • Illnesses preventable by vaccination or routine prevention (e.g., heartworm disease, coronavirus)
  • Low blood sugar (hypoglycemia)
  • Cancer of any kind
  • X-rays or imaging costs

? Breed-Specific Health Conditions

Certain breeds are predisposed to specific medical conditions. These are not covered, especially when related to genetic predisposition or vaccination sensitivity. Examples include but are not limited to:

  • Bulldog Breeds: Cherry eye, entropion, skin allergies, hip looseness, elongated soft palate, small trachea, stenotic nares
  • Collies, Shelties, and mixes: Cannot safely take Ivermectin (used in Heartgard) — only Interceptor is allowed. (“White feet, don’t treat!”)
  • Other breed-specific ailments: epilepsy, autoimmune disorders, collapsed trachea, portosystemic shunt, heart valve disease, bloat, glaucoma, and more

? If your veterinarian mismanages vaccine protocols known to be risky for your breed, the Health Guarantee is voided.


? Pre-Existing or Delayed Conditions

We do not cover:

  • Conditions disclosed prior to delivery
  • Worsening or degradation of any known issue
  • Congenital/hereditary disorders diagnosed:
    • After Year 1 for Bulldog breeds
    • After Year 3 for other breeds
  • Conditions diagnosed more than 7 days after arrival (except Parvo, which is 72 hours)

? Minor or Cosmetic Issues

The following are not considered life-threatening and are excluded:

  • Localized demodectic mange
  • Grade 1–2 heart murmurs or luxating patellas (unless found in initial vet exam)
  • Crooked teeth, bite alignment issues (malocclusions)
  • Testicular issues not documented in pre-departure vet check
  • Umbilical hernias not identified during first vet visit
  • General concerns about size, weight, or appearance not matching breed expectations

? Required Diagnostic Standards

To ensure consistent, accurate diagnosis:

  • Parvo: Only IDEXX CPV-2 RealPCR™ testing is accepted
  • Coccidia: SNAP tests are not valid — RealPCR™ testing required

? Summary

This program is meant to support treatment of common, early-life puppy ailments—not serve as general pet insurance or lifetime medical coverage. Understanding these limitations helps us work together to protect both you and your puppy.

Prescription Reimbursement Program

The Pupworld Prescription Reimbursement Program is an exclusive benefit designed to support your puppy’s recovery from common early-life stress-related ailments. Our goal is to help ensure that your veterinarian’s treatment plan works as quickly and effectively as possible.

? What’s Covered

This program provides reimbursement for certain prescription medications used to treat the following covered ailments:

AilmentRequired Treatment (Combination Only)Max Reimbursement
GiardiaFenbendazole and Metronidazole (5 days). Frequent bathing with warm, soapy water (Dawn recommended).Up to $30
CoccidiaSulfadiazine/Trimethoprim (Tribrissen) and Metronidazole (5 days). Frequent bathing required.Up to $30
CoughAzithromycin (up to 10 days) and Baytril (up to 10 days).Up to $30
Ear InfectionPosatex Otic Suspension (up to 7 days). Excludes breeds prone to chronic ear infections.Up to $35

? Program Rules

To qualify for reimbursement:

  • Your veterinarian must prescribe the required medications listed above.
  • The medications must be the first-choice treatment prescribed by your veterinary hospital—not a second-line or substitute treatment.
  • The prescription must not be covered by your pet insurance provider (e.g., Trupanion).
  • Combination treatments are required, as single-drug treatments are often less effective and may lead to recurrence.

Note: Reimbursement is limited to one (1) incident per ailment, per puppy.


? How to Request Reimbursement

To submit a claim under this program, please provide the following:

  1. A copy of your veterinarian’s written diagnosis and treatment plan.
  2. Proof of purchase for the prescribed medications (e.g., pharmacy receipt).
  3. A copy of your pet insurance Explanation of Benefits showing denial or non-coverage of the medication.

All documentation must be submitted within 30 days of the original diagnosis.


? Why We Offer This

Puppies can experience temporary stress-related illnesses after transitioning away from their litter. This program is designed to provide a safety net for those common, treatable conditions—ensuring your puppy receives the right care from the start, without delay.


Let me know if you’d like this turned into a downloadable guide, visual comparison chart, or added as an expandable FAQ on your site. I can also help align all of these policies into a single branded terms & conditions PDF or onboarding kit for new buyers.


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