Health guarantee
Bringing a puppy into your home is a joyful and rewarding decision, and it also comes with a meaningful commitment. As the Buyer, you’re responsible for your puppy’s ongoing care, including routine veterinary visits to ensure they stay up-to-date on all essential vaccinations and preventive treatments.
At Pupworld, we go above and beyond to make sure your puppy is healthy at the time they leave for their new home. To give you added peace of mind, we offer a Comprehensive Health Guarantee that provides support in case any health concerns arise after your puppy arrives.
While we wish this guarantee could protect against every possible illness or unexpected event, life sometimes has other plans. That’s why our Health Guarantee is carefully designed to cover the most critical issues, without overpromising on things outside of anyone’s control.
?? Coverage Details
- Year 1 of your puppy’s Health Guarantee is provided directly by your Breeder.
- Years 2 & 3 are covered exclusively by Pupworld, excluding any pre-existing conditions, diagnoses, or related claims.
To the best of the Breeder’s knowledge, your puppy is healthy and in sound condition at the time of sale and prior to leaving the Breeder’s care. All puppies are current on vaccinations at the time of scheduled delivery.
?? Please note: If you choose to use your own ground transportation service, the First 14 Days of the Health Guarantee will be voided. Puppies are especially vulnerable during travel, and we require them to be transported with the highest standards of care to protect their health.
What is covered?
Should a health issue arise after your puppy comes home, this Health Guarantee along with your Pet Insurance has you covered. This Health Guarantee is non-transferable and only the original purchaser of the puppy can file a claim. Only puppies delivered and continually residing in the continental United States are covered by this Health Guarantee. The Pet Insurance may be transferred however will be subject to Trupanion transferable guidelines.
First 72 Hours – In the event your puppy is found to have a life threatening illness, contagious or infectious disease within the first seventy-two (72) hours upon arrival, reimbursement will be provided for fair and reasonable and documented veterinary expenses for medical treatment up to the original Purchase Price of your puppy in excess of Pet Insurance excluding deductibles and uncovered percentages and parasites, or a parasite found in result of a Fecal Float Exam, reimbursement for fair and reasonable and documented veterinary expenses for the cost of the medicine through our Prescription Reimbursement Program.
First 14 Days – If, after the First 72 Hours and prior to the first 14 days of physical ownership, if your puppy is found to test positive for a life threatening illness, contagious or infectious disease resulting from a PCR test administered within the first seven (7) days of arrival while not found within the initial Fecal Float Exam (required in the first vet visit), Reimbursement will be provided for fair and reasonable and documented veterinary expenses for medical treatment up to the original Purchase Price of your puppy in excess of Pet Insurance excluding any deductibles and uncovered percentages and parasites, or life-threatening blood parasites or life-threatening single-celled blood protozoans reimbursement will be provided for fair and reasonable and documented veterinary expenses for the cost of the medicine through our Prescription Reimbursement Program.
First 30 Days – Upon activation of your Pet Insurance with Trupanion, please see the terms of your policy for coverages. We strongly encourage you to continue your pet’s insurance policy beyond this time frame for any unexpected injury or ailments that may arise as a puppy’s immune system is not yet fully developed.
First Year – If, prior to the first 12 months of physical ownership, should two (2) duly licensed doctors of veterinary medicine (DVM) diagnose a hereditary or congenital disorder that is interfering with the puppy’s ability to lead a normal life, and not a Breed Specific Health Ailment, purchaser will receive, at the discretion of the Breeder, a Replacement Puppy of equivalent value or reimbursement for fair and reasonable and documented veterinary expenses for medical treatment undertaken to remedy the condition up to the original Purchase Price of your puppy. A veterinarian’s written report must be provided to Pupworld within 5 days of the first veterinarian’s diagnosis, and prior to any treatment for this Health Guarantee to be valid.
Years 2 & 3 – If, after the first 12 months of physical ownership and prior to your puppy’s third birthday, should two (2) duly licensed doctors of veterinary medicine (DVM) diagnose a hereditary or congenital disorder that is interfering with the puppy’s ability to lead a normal life, and not a Breed Specific Health Ailment, purchaser will receive a credit toward the purchase of another puppy in the amount of fair and reasonable and documented veterinary expenses for medical treatment undertaken to remedy the condition up to fifty (50) percent of the original Purchase Price of your puppy, or a reimbursement up to twenty-five (25) percent of the original Purchase Price of your puppy. A veterinarian’s written report must be provided to Pupworld within 5 days of the first veterinarian’s diagnosis, and prior to any treatment for this Health Guarantee to be valid. Bulldog breeds are excluded from this coverage.
Extended Guarantee – If at the time of purchase you selected Extended Guarantee coverage then Years 2 & 3 above shall extend based on the extension purchased, not to exceed your puppy’s tenth birthday.
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